Medical Receptionist Job Description

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Healthcare is a huge sector in Australia, employing more than 1.5 million dedicated professionals whose primary responsibility is to help improve the health and wellbeing of their fellow citizens. Ranging from doctors, nurses, to dentists and beyond – variety is one of the main benefits of pursuing a career in healthcare. However, there is an often overlooked role in this sector, that whilst it doesn’t involve directly treating patients is still crucial to delivering a good overall experience for patients – the job of a medical receptionist. From answering phone calls and email inquiries, to setting appointments, keeping vital medical records up to date and greeting patients as they arrive for treatment, medical receptionist’s form the friendly human face of what can otherwise be very clinical environments. Ever considered this role as a pathway into a long and rewarding healthcare career or as a position you’d like to pursue for its own merits? Keep reading as we take a closer look at what it involves:

Medical Receptionist Jobs: Key Duties and Responsibilities

As anyone who’s ever visited a medical clinic for a doctor’s appointment or some other type of healthcare institution, including a hospital will tell you – the primary role of medical receptionist jobs is to serve as the public face of their employer, managing the flow of patients and ensuring they feel welcome and assured upon arrival. To be more specific, their key duties and responsibilities on a day to day basis include the following:

  • Answering phone calls or email inquiries from patients or enquiring members of the public
  • Setting patient appointments and recording relevant appointment details
  • Greeting and welcoming patients/visitors as they arrive and informing them of wait times and other information relevant to their appointment
  • Informing the relevant medical staff of patient/visitor’s arrival
  • Receiving correspondence and deliveries for their clinic/healthcare facility and distributing these materials to the relevant personnel
  • Advising patients on follow-up appointments and maintenance/care tips in the meantime
  • Performing basic clerical tasks such as word processing, data entry, dispatching mail and photocopying
  • Filing and maintaining patients vital medical records for future reference
  • Maintaining cleanliness and presentable condition of reception area
  • Tracking inventory of medical supplies and ordering additional items when necessary – including medication, medical equipment etc

Medical Receptionist Jobs: Salaries & Benefits

There’s no denying that medical receptionist jobs aren’t the most lucrative in the healthcare sector and are often viewed as an entry level role for those seeking a more long term career in this booming area. Having said that, this position does pay comfortably above the minimum wage across Australia, with the median salary for a full-time medical receptionist $48,161 per annum according to HR website PayScale. The total salary range stretches from $37,283 for an unskilled receptionist who is just stepping into this role and up to $57,371 for a more seasoned receptionist with a few years’ experience under their belt. In wage terms, this equates to median hourly pay of $23.15 – assuming a full-time employee who works the standard 40 hour week. Pay aside, medical receptionists often enjoy additional perks through their jobs, including discounted medical treatment with their employer, premium private health insurance policies and on-the-job training in using a variety of healthcare-focused software programs.​

Medical Receptionist Jobs: Prospects

In good news for those seeking employment in this role, the federal government’s Job Outlook website predicts stable jobs growth for medical receptionists in the five years to May 2022, with an estimated 107,000 individual vacancies opening over this timeframe. However, the total number of workers in this role will fall slightly from 157,100 to 156,300, largely as a result of natural attrition amongst older workers and those moving on to other positions within healthcare. Yet with Australia’s population growing at a rate few could have imagined in the past, combined with the booming conditions in our healthcare sector – there’s plenty of upside potential.

Medical Receptionist Jobs: Education & Training

Becoming a medical receptionist in Australia typically requires successful completion of your high school education (Year 12), followed by a tertiary level qualification – most commonly a Certificate II or III. Common degrees which can lead to employment in this field include the Certificate III in Business Administration (Medical) from TAFE NSW or for those looking to move up to a similar role with more responsibility, a Diploma of Practice Management from Holmesglen Institute of TAFE should suffice. Having gained valuable experience, pathways may be cleared into related roles, including Practice Managers, Officer Managers and Personal Medical Assistants. 


Keen to embark on a career in our booming healthcare sector? Visit HealthBuzz today and view our wide range of medical receptionist jobs currently available from leading healthcare employers across Australia.